Last update: July 30, 2025
At AfricTouch, protecting your privacy is important to us. This policy explains how we collect, use, share and protect your data when you use our website. www.africtouch.com or make a purchase.
1. Collection of personal information
We collect the following information when you interact with our site:
- First and last name
- Email address
- Delivery and billing address
- Phone number
- Payment information (processed by a secure service provider, not stored)
- Order history
- IP address, device type and browsing data (via cookies)
2. Purpose of collection
Your personal information is collected for the following purposes:
- Order processing and dispatch
- Communication with you (confirmation, follow-up, after-sales service)
- Improving your user experience
- Sending promotional offers or newsletters (with your consent)
- Meeting our legal obligations
3. Consent
By providing your personal information on our site, you consent to its use for the purposes stated above.
You may withdraw your consent at any time by contacting us at info@africtouch.com.
4. Sharing information
We do not sell or rent your personal information to third parties.
However, some data may be shared with :
- Service providers (payment, delivery, e-mail marketing)
- Government authorities when required by law
These third parties have access only to the data required to perform their service, and are required to respect the confidentiality of the information.
5. Security
We take the necessary security measures to protect your data against unauthorized access, loss, theft or disclosure.
Payment data is processed via third-party platforms that comply with PCI-DSS standards.
6. Cookies
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our site.
We use different types of cookies:
- Functional cookies: to remember your preferences (language, shopping cart, etc.)
- Analytical cookies: to understand how you use the site (e.g. via Google Analytics)
- Marketing/advertising cookies: to provide you with personalized offers, measure the effectiveness of our campaigns or display targeted advertising (e.g. Facebook Pixel, Google Ads).
You can set your browser to refuse all or some cookies, or to notify you when a cookie is set. Please note that some features of our site may not function properly if cookies are disabled.
We inform you that the use of marketing cookies is subject to your consent, in accordance with Bill 25 and the Canadian Anti-Spam Act.
7. Your rights
In accordance with the Quebec Privacy Act, you have the right to :
- Access your information
- Correct them in the event of error
- Withdraw your consent
- Request the deletion of your data, subject to our legal obligations
To exercise your rights, please contact us at info@africtouch.com.
8. Email marketing
We will only send you commercial communications if you have given your consent (opt-in). You can unsubscribe at any time by clicking on the unsubscribe link in our emails.
9. Transfer outside Québec
Some of our suppliers may be located outside Quebec (e.g. Square, Google, etc.). Your data may be processed in these jurisdictions, depending on the applicable laws.
10. Changes to this policy
We reserve the right to change this policy at any time. Any updates will be posted on this page with the new revision date.
Please check this page regularly.
11. Contact details
If you have any questions or requests regarding this privacy policy, please contact us at :
AfricTouch
Montréal, Quebec
📧 info@africtouch.com